Celebrating Katchr Client Success Stories

From improvements in their client service and billing to our own interface and customer support, our customers are singing the praises of Katchr — how it helps them build better practices and achieve their goals.

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In our clients' words

With over 100 law firm clients across the UK, Katchr software is transforming the way that law firms use their data as part of our mission to help them to continuously gain value from it. Discover what they have to say about us and what benefits they are experiencing.

Katchr is brilliant – it empowers fee earners and team leaders by giving them everything they need at their fingertips.

Key Result:

Katchr helps people manage and be managed by clearly displaying instantly accessible performance data.

Solution: Katchr Enterprise / Linetime Liberate
Firm Size:
130 Fee Earners

Key Result:

The lawyers have now got a very easy-to-use, clearly set out, set of management information that they can act on immediately.

Solution: Katchr Enterprise / Aderant Expert

Firm Size:
420 Fee Earners

Our team leaders are more focused on the performance of their team as a result of Katchr. They have the information in front of them that allows them to make those decisions, and also feel confident enough to challenge and recognise the performance of their team members.

The product I think is fantastic. It takes the information that we all have in different systems, and it turns it into a format that both a management team and also all our lawyers can use, and help them to improve their performance, and the performance of the firm. In a sense, even more than that, I would focus on the people. The relationships, the fact that Katchr want to work with us to improve our business, but also to improve their business, to develop their products.

Key Result:

Katchr is now a given. It is the way in which we, as a firm, understand our performance, and the way which we appraise and manage our teams.

Solution: Katchr Enterprise / Advanced ALB

Firm Size:
55 Fee Earners

Key Result:

It leaves the fee earners to focus on what is important – delivering that client service to our clients.

Solution: Katchr Enterprise

Firm Size:
100 Fee Earners

We use something that we call the ABC analysis, which is Activity, Billing and Cash; three of the fundamental key performance measures in a law firm. The home page on Katchr, provides me with everything I need for ABC.

Focusing on continued growth, we believe that everyone in our business should have access to key information to enable them to deliver the award-winning service which CFG is renowned for. Katchr enables CFG to achieve this and provide the transparency of information in line with its culture and values. Having reviewed the market, we believe that Katchr is the leading intelligence tool that provides information to everyone in the business in a simple and understandable way.

CFG Logo
Key Result:

Key performance indicators are aligned to people's objectives which means that when it comes to monthly reviews and annual appraisals, we're using Katchr to provide information to both the appraisee and the appraiser. This means that everybody is talking the same language.

Solution: Katchr Enterprise / Linetime Liberate

Firm Size:
44 Fee Earners

Key Result:

Katchr delivers for us, out of the box, ready to go dashboards with the most useful management information, and a really easy suite of tools to customise and develop those dashboards.

Solution: Katchr Enterprise / Peppermint CX

Firm Size:
80 Fee Earners

I think one other area Katchr really shines – they’ve recently introduced some new pricing dashboards which give you the ability to analyse your previous set of matters. You can dig down by work type or type of matter, different teams, departments, different lawyers, and get an understanding of where you priced matters previously, actually what the costs ended up in the end, the profitability of those matters.

Katchr saved me time, and it has made the information more meaningful to people. They can see why we’ve been talking about certain figures and they can see how it all relates together. 

Key Result:

Katchr has improved performance. People can see what we're measuring, and the difference that their behaviours make to the figures that come out. So it's not just about presenting information in a different format, it actually changes behaviour.

Solution: Katchr Enterprise / Linetime Liberate

Firm Size:
40 Fee Earners

Key Result:

Successful implementation during lockdown.

Solution: Katchr Enterprise / Envision

Firm Size:
140 Fee Earners

The Katchr staff really understand how a law firm works, they talk our language, they use the terms that we use. Throughout the process I’ve been really confident that what we were going to get would deliver what we wanted, because, Katchr have got that knowledge and that experience in our sector.

Lanyon Bowdler Logo

The profit and loss dashboards are fantastic. It's a real-time look at where we are. It can be granular into fee earner. It can be department level, or it can be whole of firm. We use Katchr across the business, so all fee earners have access to their personal dashboard, and effectively their P&L.

Stephen Rimmer Logo
Key Result:

Our in-house accountant used to produce 50, a hundred pages for each partner at meetings to be able to tell us where we are. Katchr gives us all that information on the screen the next financial day.

Solution: Katchr Enterprise / Advanced ALB

Firm Size:
60 Fee Earners

Key Result:

Taking the information that we already have, we add value by using Katchr to interpret data and point to areas that need management's focus rather than spending our time just updating spreadsheets.

Solution: Katchr Enterprise / Peppermint CX

Firm Size:
232 Fee Earners

Fee earners can directly access the financial information they want about their billing or whatever financial information they may want themselves, without having to come to the finance team directly. It's enabled us to start empowering them to engage with the numbers directly and drive their own performance.

I've been doing this job for over 25 years, and I have never until now had a product that I can rely on and use for accessible information to monitor the KPIs, day-to-day management of the firm and to also support others in the firm when they're looking at their progress and how they're doing.

Key Result:

Having the information to hand that I didn't have before, and just being able to look something up without having to trawl through a computer system that just can't generate the information that you need.

Solution: Katchr Enterprise / Access Proclaim

Firm Size:
 70 Fee Earner

Key Result:

We can now give pertinent financial information to fee earners on a daily basis.

Solution: Katchr Enterprise / Access Proclaim

Firm Size:
16 Fee Earners

Katchr took the time to understand our requirements … All of the Katchr team are a delight to work with, even though we can be quite demanding at times.

To have that information at your fingertips, whenever you want it has been absolutely invaluable … It’s enabled every fee earner in the business to understand where they are at any moment in time, in terms of their individual performance towards their KPIs, and that has been really eye-opening.

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Key Result:

The debtor book and WIP have become a lot more manageable, and therefore lockup has been radically reduced.

Solution: Katchr Express / Advanced ALB

Firm Size:
40 Fee Earners

Key Result:

Combining separate case and practice management system data in a single dashboard.

Solution: Katchr Enterprise / Advanced P4W

Firm Size:
100 Fee Earners

The simplicity of the dashboards was the key thing for us.

The Finance Director now has consistent performance review criteria every month with every department head, because we are all looking at the same data.

Key Result:

We understand our data far better than we did before Katchr.

Solution: Katchr Enterprise / Advanced ALB

Firm Size:
150 Fee Earners

Key Result:

Having the information at my fingertips is great.

Solution: Katchr Enterprise / SOS Connect

Firm Size:
40 Fee Earners

It’s not just trying to blind people with numbers. I think people appreciate it, understand it, and we can work better together as a result.

We've reviewed a lot of different MI reporting tools and we've found that Katchr really is the best in breed. It's well supported by a good team. If you give them a field, they will be able to pull that data from that field within the case management system and report on it. The dashboards are very user friendly, easy to manage from a fee earner level right up to partner level and it's just a very good tool.

Stephen Rimmer Logo
Key Result:

We go through with the partners where they are at. The partners then go on to run one-to-ones with individual lawyers who can see, on the screen, exactly where they might be underperforming and what other help they might need.

Solution: Katchr Enterprise / Advanced ALB

Firm Size:
60 Fee Earners

Key Result:

The value has really been instantly accessible information. We can, virtually, in real time, keep track of everything that's going on in the firm.

Solution: Katchr Enterprise / Advanced P4W

Firm Size:
45 Fee Earners

Katchr as a company is a real family company. Everybody works together. They've got a fantastic team. Graham leads by example. There just aren’t many companies out there in the marketplace who are genuine, who you can trust and who can deliver.

The team leaders are now engaged with their performance KPIs. Time recording consistency has improved. It’s very easy to use, and the support is excellent.

Walker Family Law Logo
Key Result:

The team leaders are now engaged with their performance KPIs and time recording consistency has improved.

Solution: Katchr Express / SOS Connect Plus

Firm Size:
20 Users

Key Result:

Recent analysis of fees and new matters by work type, needed quickly for a tender, would have taken ages using PMS. It is very easy via Katchr.

Solution: Katchr Enterprise / Elite 3E

Firm Size:
160 Fee Earners

The Katchr software specifically helps me to analyse fee earner and departmental performance any way I want.

Katchr gives us the ability to interrogate information effectively to build conclusions on fact rather than biased instinct.

Key Result:

The Katchr software specifically helps me to analyse business performance data, fast.

Solution: Katchr Enterprise / Peppermint CX

Firm Size:
230 Fee Earners

Solution: Katchr Enterprise / Advanced P4W

Firm Size:
50 Fee Earners

Katchr frees-up IT dev resource for more strategic matters.

LCF Law Logo

Katchr empowers each fee earner to actively engage in the debt collection process which has helped maintain our cashflow targets through this difficult economic climate.

Solution: Katchr Enterprise / SOS Connect

Firm Size:
90 Fee Earners

Solution: Katchr Enterprise / SOS Connect

Firm Size:
125 Fee Earners

Katchr makes daily information available to the HODs and fee earners, which allows them to track performance and trends, and influence them before the month is out.

Katchr has enabled us to look for opportunities to offer additional services to existing clients ... it is so much easier to approach existing clients rather than getting new ones.

Solution: Katchr Enterprise / Elite 3E

Firm Size:
160 Fee Earners

Solution: Katchr Enterprise / Envision

Firm Size:
140 Fee Earners

They specialise in providing this type of solution for law firms.

Lanyon Bowdler Logo

Katchr had the right people that we could engage with on a personal level.

Solution: Katchr Enterprise / Envision

Firm Size:
140 Fee Earners

Solution: Katchr Enterprise / P4W

Firm Size:
50 Fee Earners

Katchr is a genuine out-of-the-box solution. It was a delivery of information that was tried and tested.

Peters & Peters Logo

Want to know what they are doing with Katchr that makes them so confident about their firms’ performance?

Born out of 30 years of working with law firms, we have developed these guides based on observation of the best performing law firms we have worked with.

In these handy quick reference guides you will find answers to:

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How top law firms use data to improve performance and grow their business

Born out of 30 years of working with law firms, we have developed this guide based on observation of the best performing law firms we have worked with.

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Top 25 KPIs that law firms don’t measure (but should)

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CTS Report - How Data is Disrupting the Legal Industry

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