The Essential 25 Law Firm KPIs – Module 5 Get the most from your people
Last time we covered these KPIs:
- 1. First Call Response
- 2. Time Between Milestones
- 3. SLA Achievement
- 4. Complaints
- 5. Number of Cases with Process Risk
How to use this list
- Only use those that are aligned with your firm’s business objectives
- Most KPIs should be monitored per team and for the firm overall
- Appropriate KPIs should be monitored per individual
- Appropriate KPIs should be monitored per work type
KPI Number 22 – Employee Advocacy score
How likely are your employees to recommend you as a company to work for?
Tips
- Also known as Employee Net Promoter score
- Calculated as per client Net Promoter
- Collect data from Employee Engagement surveys
- Consider benchmarking against other organisations
KPI Number 23 - Employee Referrals
The number of new clients introduced by employees.
Tips
- Capture data as part of lead source recording
- Provides another measure of the engagement of employees
- Consider separating out referrals to other teams as a higher value measure of firm-wide culture
KPI Number 24 - 360 Feedback Score
How employees rate each other – as well as themselves.
Tips
- Use to boost self-awareness of leaders and managers
- Consider using external experts to facilitate and debrief
- Can act as an early warning system for team morale
- Provides a basis for future development
KPI Number 25 - Employee Turnover
The percentage of employees that leave each year.
Tips
- R Measure on a rolling 12 month basis
- Analyse by team
- Focus on trends
What our customers say
Hugh Gardner, Partner, Marriott Harrison explains how Katchr made people think differently and work smarter.
Andy Duckworth
Finance Director
Trethowans
Alistair Howard
Finance Director
Lodders
Brian Evans
Managing Partner
Lanyon Bowdler
Explore our Katchr Enterprise Features to discover why top law firms choose to use our software to address their reporting challenges.
KPI
dashboards
Today’s data is real-time, and Katchr allows you to track and plan your firm’s management system from one central law firm dashboard.
Clear, in-depth data analysis at the touch of a button.
Ad-hoc
analysis
Katchr includes built-in, easy to use tools for ad hoc analysis of your law firm data.
Compare individuals, teams and offices across a broad range of performance measures.
Risk and
compliance
Advanced
Analytics
Financial
Reporting
Know your numbers – No more waiting days or weeks for month end reports.
Monitor your business in real time. Katchr provides fast, automated production of financial reports.
Business
Development
Understand your new business pipeline.
Get a detailed analysis of sources of business, the profitability of clients, by sector, and cross-selling opportunities.
FAQs
Katchr Enterprise can store data either in your data centre (on premise, private hosted, private cloud), or in the Katchr Cloud environment.
Either way you have the re-assurance that Katchr is certified to ISO27001, ensuring that we carry out all development, support and services using best practice and to the highest standards.
Katchr Cloud solutions store all data in UK data centres. More details available on request.
The following PMS integrations are fully tested and available:
Current PMS Solutions:
- Aderant Expert
- Advanced Legal Business (ALB)
- Civica (Norwell) Prescient
- Eclipse Proclaim
- Elite 3E
- LEAP
- Linetime Liberate
- Peppermint CX
- SOS Connect
- Tikit Partner
Legacy supported products:
- Advanced Legal Enterprise (ALE)
- Advanced Legal Enterprise
- Advanced Evolution
- Elite Envision
- Indigo
- Lexis Nexis Axxia
- OMS
Want another? Custom integrations are available on request for any data source with a SQL database or published API.
Yes, absolutely. One of the benefits of the Katchr solution is the ability to consolidate data across multiple data sources, such as:
- Multiple instances of the same PMS
- Combining PMS data with other accounts packages (eg. Xero)
- Using CRM and/or HR system data to provide KPIs across client and team engagement
Yes, Katchr dashboards are fully customisable using the built-in dashboard designer – a very popular feature.
Discover more
Are you ready to transform the way you use data?
Our specialist, Jack will be happy to take you on a Product Tour.
Katchr software is available across all devices so you are never more than a glance from your real-time data and your next essential business decision.