Reducing Resistance to Performance Tracking in Law Firms: “Katchr gives you the why.” – Richard Clark, CEO at CFG.

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If you don’t have time to watch the video now, here are some highlights.

0:28: Tracking What Matters
How performance is monitored across key business objectives: growth, profitability, client acquisition, and cash flow.

0:59: A Single Source of Truth
From firmwide metrics to individual roles, everyone accesses performance data relevant to them, supporting both oversight and self-management.

1:46: “Katchr gives you the why”
Performance data is no longer just about targets, it now provides context and helps individuals understand how their work contributes to the bigger picture.

2:22: Tangible Results
Since adopting Katchr, CFG has more than doubled their turnover, underpinned by stronger conversations and informed decision-making.

2:42: Data that Drives the Story
Katchr enables richer performance conversations that focus not just on numbers, but on the story behind them and what to do next.

3:31: Cutting Case Duration by 18 Months
Access to granular process data has allowed CFG to significantly reduce case duration and identify both internal inefficiencies and external blockers.

4:17: On a Journey of Continuous Improvement
How Katchr supports ongoing case process improvement. Helping CFG monitor, adjust and work toward a measurable reduction in case timelines.

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