The KPIs have it – LPM Article March 2017

In an article I recently wrote for LPM magazine, I outlined some of my thoughts on my topic of the moment – Better Law Firm KPIs – actionable information beyond fees and time. This was also the topic of my recent talks at LegalEx 2017. Your firm probably has KPIs – fees billed, time recorded […]

How can you improve a lawyer’s billing hours?

The biggest problem in law firms (in my view) is that most lawyers went into law to solve client problems – many passionately believing in the law to protect the vulnerable. New lawyers generally struggle with the whole commerciality of what a law firm is about.  They want to spend as much time as is […]

How can law firms secure growth in ‘the age of the client’?

The balance of power in the client/lawyer relationship is shifting, with knock on implications for law firm sustainability. To be one of the “fifty survivors” in the long term, law firms need to understand and meet client demands while also maintaining a keen eye on profit margins. This year’s LexisNexis Bellwether report ‘The age of […]