In an article I recently wrote for LPM magazine, I outlined some of my thoughts on my topic of the moment – Better Law Firm KPIs – actionable information beyond fees and time. This was also the topic of my recent talks at LegalEx 2017.
Your firm probably has KPIs – fees billed, time recorded – but do these really drive action to improve your business? Should you really be measuring trailing indicators and process inputs rather than future indicators and process output?
And why are all law firm KPIs virtually the same? Does every firm really have exactly the same strategic objective?