The KPIs have it – LPM Article March 2017

In an article I recently wrote for LPM magazine, I outlined some of my thoughts on my topic of the moment – Better Law Firm KPIs – actionable information beyond fees and time. This was also the topic of my recent talks at LegalEx 2017. Your firm probably has KPIs – fees billed, time recorded […]

How can law firms secure growth in ‘the age of the client’?

The balance of power in the client/lawyer relationship is shifting, with knock on implications for law firm sustainability. To be one of the “fifty survivors” in the long term, law firms need to understand and meet client demands while also maintaining a keen eye on profit margins. This year’s LexisNexis Bellwether report ‘The age of […]

When digital dashboards are a bad idea: and how to redesign them for MIS

Digital dashboard design disasters are a particular gripe of mine. In my recent post Lawyers, good with words, not so good with numbers? I highlighted the issue of poor digital dashboard design – and how many fail to deliver value to some (or all) of their users. A good management information system should present useful […]

Lawyers – good with words, but not so good with numbers?

I’ve worked with many law firms over the years now to design management information systems that work for employees in all departments. Naturally, the reporting and information requirements for the finance team differ markedly from those of the fee earners, and of the senior management team. Good management information should not just give data, but […]

7 essentials of exceptional customer service

I’ve been in the software business for a long time, from hospitality to the police force, and for the last 11 years in legal. All my client facing roles have taken me round the many roads of Britain meeting a fantastic array of people and businesses all with one goal in my mind: exceptional client […]

Should law firms hire data scientists?

  I recently discussed the growing use of big data by law firms. In Should law firms see big data as an opportunity or a risk to their business? I talked about the opportunities and challenges presented by big data and how this relates to law practices. Picking up on some of those themes, I […]

Why most law practice management systems set law firms up to fail

George Bull of Baker Tilly is recently quoted as saying he believes that “of the 200 or so mid tier law firms, only some 50 may survive in the short-medium term.” Why is this? In his paper, Are you going to be one of the fifty survivors?, he sets out 19 key issues that befall […]